Return policy

Returns and exchanges

We want you to be satisfied with every purchase. Below is a general framework you can tailor in the admin panel to match your store policy.

Return window

• Returns may be requested within 14 days of delivery unless otherwise stated on the product page.

Conditions

• Items must be unused, in original packaging, with tags and proof of purchase where required.
• Consumable or made-to-order items may be excluded.

How to return

1. Contact customer support or follow the instructions in your account.
2. Ship the item back using the method we provide.
3. After inspection, refunds are issued to the original payment method where applicable.

Defective items

If an item arrives faulty or not as described, contact us immediately with photos; we will arrange a replacement or refund as appropriate.

Refunds

Typically within 5–10 business days after we receive and verify the return; timing may depend on your bank or payment provider.